The Workwear & Schoolwear Company Ltd (Twasco) is registered in England (company number 8191302) and our registered office is 20-22 Wenlock Road, London. N1 7GU.

We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Condition sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We shall be the data controller for your personal data, and we are registered on the public register of data controllers which is looked after by the Information Commissioner.

At present we do not have an online store, however, we are able to take telephone orders and accept debit and credit payments over the phone as well as in-store. We take your card security very seriously and all card payment transactions are processed through Paymentsense Europe’s largest merchant service provider which delivers payment solutions to more than 60,000 small businesses. Paymentsense uses the latest fraud detection and security checks to ensure that your credit or debit card is not being used without your consent. These checks will include validating your name, address and other personal information against appropriate third party databases. If you make a purchase online or in-store and offer your credit or debit card for payment we will assume that you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity and that no credit check will be performed and your credit rating will be unaffected.

We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

When you place an order, register on our website, provide a product review, use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date or bank account details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by Twasco, our agents, sub-contractors and our online subsidiary companies to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We and our subsidiary companies may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information please complete our online contact form here using the term “NO MAIL” in the subject box.

We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information please complete our online contact form here using the term “NO RELATED INFORMATION” in the subject box.

If, at any time, you wish to have your information removed from our active databases, please complete our online contact form here using the term “REMOVE FROM DATABASE” in the subject box. If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable.

Please note: We do not provide information to third parties for marketing purposes.

We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalised service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.

We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.

You can choose to refuse to accept our and /or third party cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you will be unable to access certain parts of our site or place an order with us. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Modern browsers provide the ability to navigate the web privately by using “private browsing mode” or you can use a proxy server, which allows web users to see pages via a third party web server.

To read our Cookie Policy in full please click here

We endeavour to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer (SSL) technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.

We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is which is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location and can only be accessed by authorised personnel.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend that you avoid using the same password for different online accounts.

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business so that they can continue to provide you with the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least 3 months’ notice of any proposed changes.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If any information that you have provided to us changes, (e.g. email address, home address, name, contact number etc) please inform us by completing our online contact form here using the term “CHANGE OF DETAILS” in the subject box. You can also write to:

The Administration Manager
The Workwear & Schoolwear Company Ltd
58/66 Ocean Road
South Shields
NE33 2JD

Should you wish to access the personal information that we hold about you please write to The Administration Manager at the above postal address. You must include a brief description about the information you require to enable it to be located, proof of identification and address (copy of your passport or birth certificate and a utility bill) and a payment of £10 to cover our administration costs (cheque payable to The Workwear & Schoolwear Company). We will then respond to you within 40 days of the date of your request.

Twasco may also send you text alerts. You can opt out of receiving those text alerts at any time by texting STOP to the number you received the text from. Data may be supplied to third party data processors to enable this service to be provided.

If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please complete our online contact form here. Alternatively write to:

The Administration Manager
The Workwear & Schoolwear Company Ltd
58/66 Ocean Road
South Shields
NE33 2JD

If you wish to make a complaint about the way that we handle your personal data please contact us in the first instance by completing our contact form here in order that we can address any concerns you may have. If we are unable to satisfy your complaint you may also contact the Information Commissioner’s Office through their website